Privacy Policy

We may collect personal information you provide directly, such as:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• PIN code
• Company name (if applicable)
• GST number (if applicable)

Payments are processed through secure third-party payment gateways. NexGen does not store your debit card, credit card, UPI PIN or banking credentials on our servers.

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and analytics data

We use your information to:

• Process and deliver your orders
• Provide installation and after-sales support
• Respond to enquiries and customer service requests
• Process warranty and service claims
• Send order updates and invoices
• Improve our website and customer experience
• Notify you about new products, offers and promotions (with your consent)
• Comply with legal and regulatory requirements

Our website uses cookies to enhance your browsing experience — to remember your preferences, improve website performance, analyse visitor traffic and provide a personalised experience. You can disable cookies through your browser settings, although some website features may not function properly.

We respect your privacy. We do not sell, rent or trade your personal information to third parties. Your information may be shared only with trusted service providers when necessary, including:

• Courier and logistics partners
• Installation and service technicians
• Payment gateway providers
• Government authorities where required by law
• IT and website service providers

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, data loss, misuse, alteration and disclosure. While we strive to protect your data, no method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.

With your permission, we may send you promotional offers, product updates, wellness tips, newsletters and event invitations. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent for marketing communications
• Request details about the information we hold about you

Our website may contain links to third-party websites such as payment gateways, social media platforms or partner websites. NexGen is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The revised policy will be published on this page with the updated effective date.

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

NexGen Health & Wellness, 59 A, Ashok Vihar, Vinoba Nagar, Sector 11, Malviya Nagar, Jaipur, Rajasthan – 302017, India

Phone: +91 97836 95640

Email: sales.nexgenhealth@gmail.com